Privacy Policy

Our aim is to offer you a quality service while respecting your fundamental right to data protection. This Privacy Policy applies to the processing carried out by SECOSILVA EMPRESARIAL, S.L. of personal data collected through the following means:

 

– the website  https://restaurantetenconten.com

– comunications by email/telephone.

– the management of the TEN CON TEN restaurant itself.

– the video surveillance system.

 

1. Controller

 

SECOSILVA EMPRESARIAL, S.L. (TEN CON TEN)

NIF B-86060977

C/ Ayala 6, 28001, Madrid (Spain)
Telephone: 915 759 254

Email: rgpd@grupoparaguas.com

 

The Controller forms part of GRUPO PARAGUAS, which is made up of the following companies:

 

– RESTAURADORES ASTURCOVA, S.L. (Restaurant EL PARAGUAS)

– SECOSILVA EMPRESARIAL, S.L. (Restaurant TEN CON TEN)

– ULTRAMARINOS QUINTÍN, S.L. (Restaurant ULTRAMARINOS QUINTÍN)

– PUERTA DE ALCALÁ 10, S.L. (Restaurants AARDE and ORIGEN)

– EL GOURMET DE JORGE JUAN, S.L. (Restaurants AMAZÓNICO, LA DESTILERÍA DE AMAZÓNICO, THE JUNGLE JAZZ CLUB)

– IPE VELAZQUEZ 18, S.L. (Restaurant NUMA POMPILIO)

– MEJORAMELO, S.L. (Restaurant EL GRAN ESCENARIO)

 

2. What data do we collect and for what purposes? How long do we keep it?

 

TEN CON TEN will collect different data depending on the website features you use, how you interact with us through the website, or when you visit our restaurant:

 

RESERVATIONS FORM

 

Data: identification data you provide (first name and surname, telephone number, email address). In certain circumstances, where the reservation policy so indicates, TEN CON TEN may also request details of your bank account or card to make your reservation.

 

Purpose: to assist you as a customer and manage your preferences and reservations, as well as to send marketing communications.

 

Lawful basis: performance of a contract or pre-contract to which you are party (Art. 6.1.b GDPR) in respect of managing your reservations. Legitimate interest regarding suggesting other Grupo Paraguas restaurants if the reservation you seek is not possible or to remember your details for possible future reservations at Grupo Paraguas restaurants (Art. 6.1.f GDPR) and consent for sending marketing communications from Grupo Paraguas restaurants (Art. 6.1.a GDPR).

 

Recipients: the other restaurants within GRUPO PARAGUAS to manage future reservations at any of them, or, if you have expressly agreed, for sending marketing communications from those restaurants.

 

Retention: the time strictly necessary to fulfil each of the stated purposes and, where applicable, the limitation periods for contractual or pre-contractual liability. To facilitate your future reservations or for sending marketing communications, we will retain your data until you tell us otherwise.

 

CUSTOMER SERVICE

 

Data: the information you provide when you contact us using our contact details.

 

Purpose: to manage the enquiry for which you contact us.

 

Lawful basis: data subject’s consent. Art. 6.1.a) GDPR.

 

Recipients: other companies within GRUPO PARAGUAS where your enquiry needs to be forwarded for better assistance.

 

Conservation: data will not be kept once the enquiry has been resolved.

 

 

VIDEO SURVEILLANCE

 

Data: images captured by the video surveillance systems.

 

Purpose: to ensure the safety of people, property and premises.

 

Lawful basis: the controller’s legitimate interest (Art. 6.1.f GDPR) consisting of ensuring the security of TEN CON TEN’s people, property and facilities.

 

Recipients: none, unless made available to the competent authority where the images evidence acts against the integrity of people, property or premises.

 

Retention: 30 days

 

 

WEB BROWSING

 

Data: each time you access TEN CON TEN’s website, we automatically collect and process information about how you access and use the website, in particular the following personal data:

• Technical information, including your IP address, login data, browser and its version, operating system; and/or
• Information relating to your visits to our website, including the uniform resource locator (URL), the services viewed or searched for and the pages you visit on our Service; site response times; download errors; the time and date of the visit; the time spent on those pages; information on on-site interaction (e.g. clicks and/or mouse movements); methods used to leave the site; unique device identifiers and other diagnostic data; and/or
• Information collected through the use of cookies. You can obtain more information about the use of these tools and how to manage them in our cookies policy.

 

Purpose: to enable you to participate in interactive features of our website when you choose to do so; to compile statistical analysis, research and profiling based on browsing and content interests, or other valuable information that allows us to improve our website and service; to detect, prevent and address technical issues.

 

Lawful basis: data subject’s consent (Art. 6.1.a) GDPR).

 

Recipients: none.

 

Retention: as set in our cookie policy.

 

3. Recipients

 

TEN CON TEN will not disclose the data you provide unless you authorise it, TEN CON TEN has a legitimate interest, there is a legal obligation, or there is an express court order or request from law-enforcement authorities.

You should also know that, in order to conduct its activity, TEN CON TEN may engage third parties (natural or legal persons) to provide a service on our behalf, to provide services related to ours, or to help us analyse how our service is used, which may involve processing your personal data.

These third parties will have access to your personal data solely to perform these tasks on our behalf under the corresponding data processing agreements, where we instruct them how to process and protect your data, and they are obliged not to disclose or use it for any other purpose.

 

4. Data transfers to third countries

 

TEN CON TEN, as controller, informs you that it does not intend to transfer your personal data to countries outside the European Union, although it cannot guarantee that certain specific storage and processing activities will not be carried out by natural or legal persons located outside the European Union.

However, if any processing activity is carried out by companies or individuals located in third countries, TEN CON TEN will take all necessary measures to ensure that your data are processed securely and in accordance with this Privacy Policy and will not make any transfer of your personal data to an organisation or country outside the European Union unless they ensure an adequate level of protection or provide sufficient safeguards and the data subject is afforded enforceable rights and effective legal remedies.

5. Your rights

 

You have recognised rights in relation to the processing of your personal data: access, rectification, erasure, objection, restriction and portability, which you may exercise by writing to TEN CON TEN at the postal address indicated above or via the following email address: rgpd@grupoparaguas.com stating in the subject line “EXERCISE OF RIGHTS”.

In all cases, the data subject must prove their identity by providing a copy of their National Identity Document, Passport or similar document.

In some cases, the request made will lead to the data being retained, restricted or blocked, as appropriate, in order to give effect to those rights.

For processing operations whose legal basis is consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

In addition, you may revoke your consent to receive marketing communications at any time, either by requesting it via the email address provided above or by using the link provided for that purpose in each of the marketing communications we send you.

Similarly, if TEN CON TEN fails to comply with its legal obligations regarding the protection of your personal data, you have the right to lodge a complaint with the competent authority, which in Spain is the Spanish Data Protection Agency (www.aepd.es).

 

6. Security

 

Our primary mission is to endeavour to ensure and guarantee both the processing of personal data and the associated information, safeguarding their custody and integrity. TEN CON TEN therefore adopts organisational and technical measures to ensure the security of personal data and to prevent their alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed, whether arising from human action or the physical or natural environment. We are not responsible for any unauthorised loss, misplacement or manipulation of data beyond our control that could not have been foreseen or is due to malicious attacks by third parties.

 

7. Links to other websites

 

Our website may contain links to other Internet sites not operated by us. If you click on a third-party link, you will be redirected to that third party’s site. We have no control over and assume no responsibility for the privacy policies or practices of third-party sites or services.

We strongly recommend that you review the Privacy Policy of every site you visit.

8. Childern’s privacy

 

Our service is not directed at anyone under the age of 18.

It is not our intention to collect personal information from minors under 18. If you are a parent or guardian and become aware that your child or ward has provided us with personal data, please contact us.

Users guarantee the truthfulness and authenticity of the information and data they provide when using this website. Any false or inaccurate statements made as a result of the information and data provided, as well as any harm that such information may cause, shall be the sole responsibility of users.

If we become aware that we have collected personal data from minors under 18 without verification that consent was given or authorised by the holder of parental responsibility or guardianship, we will take steps to delete that information from our servers and reserve the right to provide the service.

9. Changes to this Privacy Policy

 

TEN CON TEN may update this Privacy Policy at any time. If that happens, you will be duly informed so that you can be aware of such changes and, where appropriate, exercise your rights if you do not agree.

 

Last version: January 2024.